about me

Practically imperfect in every way. Start with a lot of silliness. Mix in some insecurities and a handful of awkwardness. Add a pound of naivety, innocence, and child-like wonderings. Blend well. Half-bake and top off with a sprinkle of imagination and dollop of dreams. It’s the recipe for me!

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quote of the day

  • "Moral of the story: Do not look at the gap. The gap is the mind-killer. Remember how Wile E. Coyote never fell down until he saw the chasm? It’s just like that." --Taylor "Tei" Lindstrom, Rogue Ink

dumbass quote

  • "I personally believe that U.S. Americans are unable to do so because, uh, some people out there in our nation don't have maps. And I believe that our education like, such as South Africa, and, the Iraq, everywhere like such as. And I believe that they should, our education over here in the U.S. should help the U.S., or should help South Africa, and should help the Iraq and the Asian countries, so we will be able to build up our future for our children."

    --Caitlin Upton, Miss South Carolina Teen 2007

kids say...

  • Jacob: "I need to operate on my frog, but first he needs some amnesia."

copyright

Copyright © 2004-2006 Kerrie Lee. All rights reserved.

It’s Easier to Apologize

April 25, 2006

An apology goes a long way, but more and more it feels like people use the Apology as permission for messing up in the first place than they do to express regret for an honest mistake. Even my boys have already learned that it’s easier to apologize for doing something wrong, than to ask permission to do wrong. I’ve started telling them that I don’t want their apologies anymore. I want their cooperation and good behavior.

Large corporations are no exception. Large corporations, like say, UPS. See where I’m going with this?

The short story is that a package is being shipped to me from New Mexico with a delivery date of Monday, April 24. It went to California on Saturday, and I’ve spoken to five different customer service reps trying to get an update on its status. THREE reps told me three different stories, none of which were the truth. The first little rep told me the package was in transit back to New Mexico. The second little rep told me the package was on the truck and would arrive on Monday as scheduled. The third little rep told me the package was at the hub and would arrive on Tuesday.

On-line tracking is now listing my package with a delivery date of Friday. The package didn’t even leave California until almost 11p.m. on Monday night. I’m not angry about the package being late. I’m angry about the CS reps lying to me. I understand why they did it though. Rather than telling the truth and dealing with an unhappy customer, they chose to tell me something to shut me up. They knew they wouldn’t have to talk to me the next time I called back.

There is no way for them to resolve it now. I’ll get a refund for shipping after my supplier makes the claim to UPS, but it doesn’t make things better. Yes, an apology goes a long way when it is sincere and given for an honest mistake. But they can’t repair the damage that is created by dishonesty.

Come to think of it, they haven’t even apologized yet.

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about this blog

It’s the spark of an idea that hits me unexpectedly. It’s the silly wonderings I have after a whirlwind of thoughts. It’s about creativity, inspiration, and imagination. But sometimes, it’s just about eating noodles.

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